Customer Support

We are located in Fort Lauderdale, Florida, USA: 3000 South Andrews Ave. Fort Lauderdale, FL 33316. You may reach us at (954) 522-6716.

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Why can’t I just click and buy it?” Great question—and we totally get the confusion. Here’s the scoop: Because each of our used marine treasures is one-of-a-kind, we don’t want to charge anyone before making sure the item is still aboard. Our shop is a busy port, and things move fast—so we always double-check availability, condition, and packing needs before we finalize a sale. That’s why we ask you to call, email, or submit a request to buy instead of heading straight to checkout. We know that big red $1000 shipping fee is a shocker, but don’t worry—it’s just a placeholder to keep folks from accidentally checking out before we’ve had a chance to connect and tailor a quote just for you. That said, we’d love to help you get what you need! Send us the item name or part number (and maybe even a link if you have it). That’ll help us track it down and give you the most accurate info on shipping or in-store pickup options. Feel free to give us a call at 954-522-6716 if you’d rather chat with a crew member right away (we're here Mon–Fri 8:30–6, Sat 9–5, closed Sundays). Looking forward to helping you get underway!

We are open Monday-Friday: 8:30am - 6pm / Saturdays: 9am-5pm / Sundays: Closed. Check our contact page for special holiday hours.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Ahoy! Thanks for reaching out. I'll personally track down Dave and get him aboard the chat to answer any detailed questions you may have. Here's a quick rundown for you: At Sailorman, we buy, trade, and consign used marine gear. If you're local, you can bring your items directly to the store — no appointment necessary. If you're sailing from afar, simply call (954) 522-6716 or email photos and a description to dave@sailorman.com, and we'll chart the next steps with you. Once we review your gear, you’ll have a few options: Sell it outright for cash or store credit. Trade it toward something you need. Consign it, and we’ll sell it for you and pay you once it finds a new home. We buy just about anything nautical—big or small—so don’t be shy! For more details, you can also visit: Sell & Consign Info. Stand by — I'll have Dave join you shortly! If you miss the message please check your email. Fair winds!

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.