Offshore Chandlery Service Help

Offshore Chandlery Service Overview
Where to Begin
Credit Card Information
Main Menu
My Spares
Privacy

Offshore Chandlery Service Overview
The Offshore Chandlery Service has been uniquely designed to accommodate first time boaters, seasoned sailors, and charter boat captains. Best of all, there are no fees for using the Offshore Chandlery Service. The system is very flexible, allowing the user to enter a complete or partial inventory of the vessel, one piece of equipment at a time, in any order. While we suggest the following, the areas and amount of information completed is entirely up to the user.

• New Boats or First Time Boaters: Completing most of the applicable information, a section at a time, will better acquaint you with your vessel. Once completed, you will have a detailed inventory of your vessel's equipment. In addition, the Offshore Chandlery Service will be more informed of the vessel to assist with provisioning and troubleshooting before you leave port. In the event of breakdown, the Offshore Chandlery Service will have detailed information on your vessel to help you make the necessary repairs. Don't let the number of areas intimidate you. Start with the basics, like the engine, electrical and plumbing.
  
  
• Seasoned Sailors: Since you know your boat, the age of the equipment and the various problems that tend to arise while cruising, pick the areas most applicable for your situation. The My Spares page allows you to quickly enter items that need replacing on a regular basis: filters, gaskets, fuses, impellers, etc. We also suggest completing the information on the major components, like the engine, watermaker, generator, heads, plumbing, refrigeration and pumps.
  
  
• Charter Boat Captains: The Offshore Chandlery Service allows as many boats as you like under one login. Allowing you to manage an entire fleet, if necessary. The My Spares page allows you to quickly enter items that need replacing on a regular basis: filters, gaskets, fuses, impellers, etc. We also suggest completing the information on the major components, like the engine, watermaker, generator, heads, plumbing, refrigeration and pumps. In addition, at the Personnel page the user can authorize others to order.

Where to Begin
After creating a User Id and password you will need to define a brief profile for your boat(s) on the My Boats page. As mentioned in the overview, there is no limit to the number of boats a user may define. We recommend creating a second profile for tenders if the vessel has more than one or a large tender. Once a boat has been defined, the information can be entered in any order, using the navigation on the left side of the screen or the Main Menu below. Each component is saved as it is entered. It is not necessary to save when logging off or worry about losing information if the connection is lost. For protection, the system will automatically log off a user after 15 minutes of inactivity. Switch between vessels by using the drop down box at the top of each page.

Required Fields: The Offshore Chandlery Service does not require information on any particular component. However, there are some required fields if the user chooses to enter a component. For example, it is the user's choice to enter information on the main engine. If the user chooses to give us information on the engine, there will be required fields to insure that the information is useful. Make, model and serial number may be important should we need to order a replacement part for the engine. If the information is not available, enter in UNKNOWN or a ? to fill in the information at later date. Understanding, of course, that this information will be necessary to supply parts for this component.

Credit Card Information
The Offshore Chandlery Service highly recommends submitting a credit card through our secure server to be kept on file on our off-line server. This can be done on the User Information page. The Offshore Chandlery Service will validate the card (confirm card number, expiration date and cardholder information) in advance, allowing a timely shipment upon ordering. This is especially important if you are using a foreign credit card or plan to receive shipments abroad, as the validation process can take up to 2 business days for foreign banks and addresses. In some cases, depending on the country, additional information from the cardholder may be required for this process.

Main Menu

User Information
Contact Information
Change Password
Submit Credit Card

My Boats
Add, Delete or Edit General Boat Profile

Personnel
Authorized Users
Emergency Contacts

Electronics
Autopilot
Radar
GPS
Compass
Other Electronic Equipment

Boats and Motors
Tender
Tender Engine
Other Tender Equipment & Spares

Engine
Main Engine information
Engine Spares
Propellers
Steering System & Spares
Other Engine Equipment & Spares

Plumbing Systems
Galley Plumbing & Spares
Heads & Head Spares
Macerator Pumps
Shower and Sink Pumps & Spares
Bilge Pumps & Spares
WaterMaker & Spares
Other Plumbing Equipment

Deck Hardware
Port Lights & Spares
Hatches & Spares
Other Deck Hardware & Spares

Electrical
House Batteries
Battery Charger
Inverter / Charger
Alternator
Regulator
Solar Panels
Generators (Fuel & Other) & Spares
Interior Lighting Spares
Exterior and Running Lighting Spares
Fan Spares
Other Electrical Equipment & Spares

Anchoring and Docking
Anchors
Windlass & Windlass Spares
Chain
Anchor Rode
Other Anchoring or Docking Equipment

Galley
Stoves & Spares
Refrigeration & Spares
Freezer Units & Spares
Ice Makers & Spares
Air Conditioners & Spares
Other Galley Equipment

Safety
EPIRB
Life Raft
Other Safety Equipment

Sailboat Hardware
Rigging Spares
Roller Furling System & Spares
Winches & Spares
Steering Vane & Spares
Other Rigging Equipment

My Spares List
Quick List of Spares Items
Add New Spares Items
Edit or Delete Existing Spares Items
Add Spares Items to Cart for Quote or Order

View Cart
View Items in Cart
Edit Quantites of Items in Cart
Delete Items from Cart
Request Quote for Spares
Order Spares

My Spares
The My Spares page is a unique tool allowing a user quick reference to maintenance and replacement parts. From the My Spares page a user can add new parts, edit or delete existing parts, request a quote or order parts. While in the My Spares page, the user can switch from boat to boat, adding items to the cart. The cart will retain all items - even between sessions - until a quote is requested, an order is placed, or the user removes the items. Choose View Cart from the navigation on the left side of the screen to access the cart. From the cart, the Edit Items option allows the user to change quantities, delete items, request a quote, place an order or empty the entire cart. Keep in mind, when placing an order, credit card information must also be submitted through the User Information page (if not already on file).

Privacy
Sailorman, established in 1975, has never and will never sell customer information. Only Sailorman's Offshore Chandlery Service will use the information submitted. You will not receive "special offers" from the manufacturers as a result of disclosing information on your boat. In addition, it is not our policy to bombard your inbox with daily (or even weekly) specials.

The Offshore Chandlery is not just a service...

But a Protection!!

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